Hair by Lorraine recognises that there may be times, that you may need to cancel your booking. As a courtesy to other clients and the professional service delivered, Hair by Lorraine requires at least 24 hours notice, should you wish to cancel or reschedule your appointment, otherwise a 50% charge will be made. Missed appointments without notice, will be charged at full cost. In cases of emergency such as hospital admission the management has the right to use her discretion.